Privacy Policy
Website Privacy Policy
1. Introduction
Design Travel LTD (“Design Travel,” “we,” or “us”) is committed to protecting the privacy of users of our website www.designtravel.com. This policy explains how we collect, use, store, and protect the personal information you provide to us when booking cultural, sporting, nature, health, event, and incentive services, in compliance with the privacy laws of Ontario, Canada, including the regulations of the Travel Industry Council of Ontario (TICO).
2. Scope of this policy
This policy applies to all personal information we collect from you when you use our website, make bookings, contact us, subscribe to newsletters, or participate in promotions and contests.
3. Data Controller
Design Travel LTD
20-4801 Keele Street, North York, Ontario, M3J 3A4, Canada
4. Personal Information Collected
We may collect the following data:
• Personal identification: name, date of birth, nationality, passport.
• Contact information: address, email, phone number.
• Travel and booking details: dates, itineraries, flights, hotels, special dietary or medical requirements.
• Payment information: credit card details or other payment methods.
• Interactions: communications via email, social media, and phone calls, with the Client's prior consent.
• Technical data: IP address, cookies, browsing behavior on our website.
5. Purpose and Use of Information
We use your personal information to:
• Manage and confirm your bookings.
• Comply with legal and regulatory requirements (including TICO).
• Provide you with personalized services tailored to your needs.
• Improve our products, services, and digital experience.
• Communicate with you for administrative, commercial, and marketing purposes, with your prior express consent.
6. Legal Basis for Processing
We process your personal information:
• When necessary to perform a contract (e.g., your booking).
• When required by law (compliance with TICO regulations and Canadian authorities).
• With your explicit consent (for marketing communications or processing of sensitive data).
• For legitimate interests (to improve products and services, and ensure security).
7. Data Retention and Storage
We will retain your information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Afterward, the data will be securely deleted or anonymized.
8. Information Security
We implement technical and organizational measures (including SSL encryption) to protect your personal information against unauthorized access, loss, theft, or alteration. We also require our partners and suppliers to comply with these measures.
9. International Data Transfers
If your data is transferred outside of Canada, we guarantee that equivalent levels of protection are applied, in accordance with Canadian privacy laws and international standards.
10. Information Sharing
- We only share your information with trusted third parties, including:
- Travel service providers (hotels, airlines, local operators).
- Legal and regulatory authorities (including TICO, immigration authorities, customs).
- Technology providers for data processing and service improvement.
11. Use of Cookies
We use cookies and similar technologies to improve your experience on our website, personalize content, and analyze traffic. You can manage your cookie preferences through your browser settings. See our Cookie Policy for more details.
12. User Rights
You have the right to:
• Access your personal information.
• Correct inaccurate or incomplete data.
• Withdraw your consent at any time.
• Request the deletion of your information (except where legally required to retain it).
• Object to processing for specific purposes.
13. Contact
To exercise your rights or resolve any queries, please contact us:
privacy@designtravel.com
Mailing address: Design Travel LTD
20-4801 Keele Street, North York, M3J 3A4, Ontario, Canada.
14. Changes to this policy
We reserve the right to update this policy periodically. We recommend you check it regularly at www.designtravel.com
Design Travel LTD (“Design Travel,” “we,” or “us”) is committed to protecting the privacy of users of our website www.designtravel.com. This policy explains how we collect, use, store, and protect the personal information you provide to us when booking cultural, sporting, nature, health, event, and incentive services, in compliance with the privacy laws of Ontario, Canada, including the regulations of the Travel Industry Council of Ontario (TICO).
2. Scope of this policy
This policy applies to all personal information we collect from you when you use our website, make bookings, contact us, subscribe to newsletters, or participate in promotions and contests.
3. Data Controller
Design Travel LTD
20-4801 Keele Street, North York, Ontario, M3J 3A4, Canada
4. Personal Information Collected
We may collect the following data:
• Personal identification: name, date of birth, nationality, passport.
• Contact information: address, email, phone number.
• Travel and booking details: dates, itineraries, flights, hotels, special dietary or medical requirements.
• Payment information: credit card details or other payment methods.
• Interactions: communications via email, social media, and phone calls, with the Client's prior consent.
• Technical data: IP address, cookies, browsing behavior on our website.
5. Purpose and Use of Information
We use your personal information to:
• Manage and confirm your bookings.
• Comply with legal and regulatory requirements (including TICO).
• Provide you with personalized services tailored to your needs.
• Improve our products, services, and digital experience.
• Communicate with you for administrative, commercial, and marketing purposes, with your prior express consent.
6. Legal Basis for Processing
We process your personal information:
• When necessary to perform a contract (e.g., your booking).
• When required by law (compliance with TICO regulations and Canadian authorities).
• With your explicit consent (for marketing communications or processing of sensitive data).
• For legitimate interests (to improve products and services, and ensure security).
7. Data Retention and Storage
We will retain your information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Afterward, the data will be securely deleted or anonymized.
8. Information Security
We implement technical and organizational measures (including SSL encryption) to protect your personal information against unauthorized access, loss, theft, or alteration. We also require our partners and suppliers to comply with these measures.
9. International Data Transfers
If your data is transferred outside of Canada, we guarantee that equivalent levels of protection are applied, in accordance with Canadian privacy laws and international standards.
10. Information Sharing
- We only share your information with trusted third parties, including:
- Travel service providers (hotels, airlines, local operators).
- Legal and regulatory authorities (including TICO, immigration authorities, customs).
- Technology providers for data processing and service improvement.
11. Use of Cookies
We use cookies and similar technologies to improve your experience on our website, personalize content, and analyze traffic. You can manage your cookie preferences through your browser settings. See our Cookie Policy for more details.
12. User Rights
You have the right to:
• Access your personal information.
• Correct inaccurate or incomplete data.
• Withdraw your consent at any time.
• Request the deletion of your information (except where legally required to retain it).
• Object to processing for specific purposes.
13. Contact
To exercise your rights or resolve any queries, please contact us:
privacy@designtravel.com
Mailing address: Design Travel LTD
20-4801 Keele Street, North York, M3J 3A4, Ontario, Canada.
14. Changes to this policy
We reserve the right to update this policy periodically. We recommend you check it regularly at www.designtravel.com