FAQs
Frequently Asked Questions (FAQ)
1. What type of trips does Design Travel offer?
At Design Travel, we specialize in trips for various purposes: cultural, sports, nature, wellness, events, and incentives. We design unique and personalized experiences for individual travelers, corporate groups, and organizations seeking travel beyond conventional tourism.
2. How can I book a trip with you?
You can book directly through our website, www.designtravel.com. Simply register, choose the package that best suits your needs, complete the required information, and proceed to payment. If you require personalized assistance, our Customer Service team will be happy to help.
3. What payment methods do you accept?
We accept payments by Visa and Mastercard credit and debit cards, as well as other secure methods, subject to prior agreement with our team. All payments are processed in Canadian dollars (CAD).
4. What are the delivery times for travel documents?
Digital documents, such as tickets, vouchers, and other documents, are delivered 3 to 5 business days after payment confirmation. Physical documents or special deliveries will be coordinated individually and directly.
5. Can I cancel a reservation?
Yes, you can request a cancellation within 24 hours of order approval, provided the services have not yet been issued or delivered. Please see our cancellation policy for details and exceptions.
6. How does the refund process work?
Once the refund is approved, it will be processed within 72 business hours using the same payment method used for the purchase. The exchange rate set by the issuing bank will be applied, if applicable.
At Design Travel, we specialize in trips for various purposes: cultural, sports, nature, wellness, events, and incentives. We design unique and personalized experiences for individual travelers, corporate groups, and organizations seeking travel beyond conventional tourism.
2. How can I book a trip with you?
You can book directly through our website, www.designtravel.com. Simply register, choose the package that best suits your needs, complete the required information, and proceed to payment. If you require personalized assistance, our Customer Service team will be happy to help.
3. What payment methods do you accept?
We accept payments by Visa and Mastercard credit and debit cards, as well as other secure methods, subject to prior agreement with our team. All payments are processed in Canadian dollars (CAD).
4. What are the delivery times for travel documents?
Digital documents, such as tickets, vouchers, and other documents, are delivered 3 to 5 business days after payment confirmation. Physical documents or special deliveries will be coordinated individually and directly.
5. Can I cancel a reservation?
Yes, you can request a cancellation within 24 hours of order approval, provided the services have not yet been issued or delivered. Please see our cancellation policy for details and exceptions.
6. How does the refund process work?
Once the refund is approved, it will be processed within 72 business hours using the same payment method used for the purchase. The exchange rate set by the issuing bank will be applied, if applicable.
7. Are my purchases and bookings protected?
Yes. We operate under the regulations and policies of the Travel Industry Council of Ontario (TICO), which guarantees transparency, consumer protection, and security in all our transactions.
8. What if I have a problem or complaint?
You can contact us at any time via email at info@designtravel.com or through the online chat available on the website. Our team will review your case and provide personalized assistance.
9. Do you offer services for companies or groups?
Absolutely! We organize corporate trips, incentive events, health and wellness retreats, conference packages, and much more, tailored to the specific needs of each group or company.
10. How can I stay informed about offers and news?
Subscribe to our newsletter through the website to receive exclusive offers, news about different destinations, and travel tips directly to your email.
Contact Us
If you have any further questions or need direct assistance, please feel free to contact us:
info@designtravel.com
www.designtravel.com
Mailing Address:
Design Travel, 20-4801 Keele Street, North York, M3J 3A4, Ontario, Canada.
Yes. We operate under the regulations and policies of the Travel Industry Council of Ontario (TICO), which guarantees transparency, consumer protection, and security in all our transactions.
8. What if I have a problem or complaint?
You can contact us at any time via email at info@designtravel.com or through the online chat available on the website. Our team will review your case and provide personalized assistance.
9. Do you offer services for companies or groups?
Absolutely! We organize corporate trips, incentive events, health and wellness retreats, conference packages, and much more, tailored to the specific needs of each group or company.
10. How can I stay informed about offers and news?
Subscribe to our newsletter through the website to receive exclusive offers, news about different destinations, and travel tips directly to your email.
Contact Us
If you have any further questions or need direct assistance, please feel free to contact us:
info@designtravel.com
www.designtravel.com
Mailing Address:
Design Travel, 20-4801 Keele Street, North York, M3J 3A4, Ontario, Canada.